SUPPORT
Clear help when a batch needs attention.
What to include
Send the batch ID, public wallet address, approximate UTC time, app version, affected Mint and the visible error. Screenshots are helpful. Never send a seed phrase, private key, wallet password or recovery code.
Data deletion
To request deletion or anonymization of off-chain session and support records, email from the address associated with the request and include your public wallet address. We verify requests without asking for wallet secrets. Public Solana transactions cannot be deleted or altered.
Disable background alerts in the app to revoke this device registration and remove its server-side rules. Delete individual alert rules in the app while online. Contact support to request removal of remaining off-chain device, query or support records; we may request a wallet-signed identity proof, never a wallet secret. Local saved plans and reviews can be deleted in the app. Clearing app data removes all local records and should not be used to resolve uncertain transaction status.
Response targets
We aim to acknowledge support requests within two business days. Security incidents are prioritized. Do not repeat a swap when all earlier swaps have confirmed and only the management-fee transaction is pending; contact support with the batch ID.
Service boundaries
Support cannot reverse confirmed blockchain transactions, recover wallet keys, guarantee a quote, or promise a token's value or liquidity.